I called about 4:30 to ask about the availability of a Red Line ATF product I needed. Man answered politely and asked how he could help me. I identified the vehicle and asked him to look up the required product. He quickly did that and informed me he had the product I needed available. I was stuck in traffic and did not believe I could make it to your shop location before 5pm. He said no problem, I'll wait for you. I got there about 5:15 pm and sure enough he was waiting for me with a greeting and a smile, and my product was waiting for me. Nice attitude and great service. Thank you.