Each time I bring my car to Innovative, I receive thoughtful, respectful, informative feedback that concurs with the research I've done on my own, and helps me make my decisions. I've both bought the products I wanted installed on my car, and accepted Innovative stock. Each time, Innovative mechanics installed the products in the time they said they would, while I waited comfortably on their couch. The tv is on, but is silent and can be completely ignored, which makes my visit that much more pleasant. Kindness characterizes the store-wide ethos; each of The People goes above and beyond. Thank you Bo, Manny, Cris and Marisol! I walk away knowing the job has been done well each time I visit, which is incentive for me to return again. See you soon... but not too soon :))