Bo and Susan were awesome to work with. However, the individual who actually did the work to my car was absolutely rude!. My engine was "replaced", two hours after picking it up and the car was still ticking and the engine light went on. When I took it back, there was supposedly no ticking and the light was obviously manually turned off. I was blamed for not being able to pick up the car before the freeze that happened. Then $600+ of work that needed to be done came up, in which I was never told about when the car had been there. I have never taken my vehicle to anyone besides Dodge for reasons like this. I was given a wonderful recommendation in which I trusted, bad choice on my part. Picked the car back up, and the ticking is still extremely loud and the engine light remains on. Even though I should take it back for the work to be guarenteed, I refuse to do that. I need my car fixed, and fixed correctly. I have zero faith that this can happen, bringing it back to that individual. I dont usually like to leave bad reviews, however money isn't something I have to be waisting especially with the current pandemic. My car will be going to Dodge, and action shall be taken from there. Again, Bo and Susan were awesome, as well as Desmo. Not everyone is willing to take the time to do honest work, especially when a female is involved. If my car is doing things it didn't even do before I took it here, there is obviously a problem. Sharing in hope's nobody else has to deal with a situation like this.